Archive for the ‘Rants and Raves’ Category

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July 1, 2011 Northwestel Increases DSL Usage Caps

Posted: , By Patcoola

July 1, 2011 DSL Ultra and Business Ultra data caps have been increased.

DSL Ultra has been increased from 30GBs to 50GBs and the overage fee rates have been deceased from $10 to $7.5 per gigabyte (GB). The price has also recently increased from $83.95 to $87.95.

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Northwestel’s DSL Classic Faster Than Advertised

Posted: , By Patcoola

Recently Northwestel quietly increased the upload speed of their DSL Classic Internet service.

The upload speed was increased from 256Kbps to 384Kbps.

The increase had also changed the services download speed as well.

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Northwestel’s Internet Usage Tool is Inaccurate

Posted: , By Patcoola

December 2010, Northwestel actively encouraged Internet subscribers to check their Internet usage during the holiday’s using Northwestel’s Internet Usage Tool. During this month I have noticed that the amount of data I used was not the same as on the Internet Usage statement provided by Northwestel.

Over the years I have learned to schedule, plan and track my own Internet usage from the client side. I have been using network traffic analysis software to track my exact Internet usage for months now and have conducted an independent test.

Purpose:
To demonstrate the inconsistency’s of Northwestel’s Internet Usage Tool.

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Northwestel Neglects Customer Service for Internet Troubles

Posted: , By Patcoola

Over the past few months Northwestel customers have been taking advantage of Tigarus Solutions free customer support. The common complaint against Northwestel has been that they are refusing to help their customers connect to the Internet. Customers of Northwestel have claimed that Northwestel employees have refused to provided solutions/support and have been stating that customers should contact computer technicians with their computer problems.

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Northwestel Quietly Updates Internet Services

Posted: , By Patcoola

Northwestel quietly makes services changes to their Internet service plans for 2011.

Internet service plan updates include a new high speed cable Internet plan and a upload speed increase for ADSL Classic.

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Northwestel Increases DSL Usage Limits

Posted: , By Patcoola

The Yukon’s only communications provider Northwestel upgrades DSL Internet services September 1st.

Recent upgrades to the ADSL service include the following below.
Information Gathered September 01, 2010.

ADSL Lite $41.95 384 Kbps DL 128 Kbps UL 5 GB Data
ADSL Classic $62.95 2.5 Mbps DL 256 Kbps UL 15 GB Data
ADSL Ultra $83.95 5 Mbps DL 512 Kbps UL 30 GB Data

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